Privacy Policy
How we collect, use, and protect your personal data.
Last updated: January 2026
1. Introduction
Removals Lisbon ("we", "us", "the company") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share, and protect your information when you use our website or hire our services. This policy complies with the General Data Protection Regulation (GDPR) and applicable Portuguese law.
2. What data we collect
We collect the following categories of personal data: (a) Contact data: name, phone number, email address, origin and destination addresses; (b) Service data: details of your move, inventory of items, preferred dates; (c) Communication data: messages exchanged with us by email, phone, or web form; (d) Technical data: IP address, browser type, pages visited on our website, collected via analytics cookies.
3. How we use your data
We use your personal data to: provide quotes and deliver the services you have contracted; communicate with you about your move or enquiry; comply with legal and accounting obligations; improve our website and services; respond to information requests. We do not use your data for direct marketing without your express consent.
4. Legal basis for processing
Processing of your data is based on: (a) Contract performance — where we need your data to deliver the service you have contracted; (b) Legal obligations — to comply with tax and accounting requirements; (c) Consent — for analytics cookies and marketing communications; (d) Legitimate interests — to improve our services and respond to enquiries.
5. Data sharing
We do not sell your personal data. We share data only with: (a) Subcontractors directly involved in your move (e.g. additional transport for long-distance moves); (b) Technical service providers (web hosting, email, accounting) bound by confidentiality agreements; (c) Public authorities when legally required. All subcontractors are within the European Union or in countries with an adequate level of protection.
6. Data retention
We retain your data for as long as necessary for the purposes for which it was collected: customer data for 7 years after the last service (for tax compliance); enquiry data not converted to service for 12 months; website analytics data for 24 months.
7. Your rights
You have the right to: access your personal data; correct inaccurate data; request erasure ("right to be forgotten"); restrict or object to processing; data portability; withdraw consent at any time; lodge a complaint with the Portuguese Data Protection Authority (CNPD). To exercise these rights, contact us at hello@removalslisbon.com.
8. Cookies
Our website uses essential cookies for basic functioning and optional analytics cookies to understand how the website is used. You can manage your cookie preferences at any time through your browser settings or our cookie banner.
9. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration. These measures include encryption in transit (HTTPS), restricted data access for our staff, and regular data protection training.
10. Contact
For any question about this policy or about the processing of your data, contact: hello@removalslisbon.com. If you are not satisfied with our response, you may lodge a complaint with the Portuguese Data Protection Authority (CNPD) — www.cnpd.pt.